Capella Singapore
  • Singapore, SGP
  • Full Time

Job Overview

The Assistant Director of Conference Services manages conference events and conducts site inspections with prospect clients. The incumbent oversees all aspect of an event, working with various teams such as Banquet and Floral team, and vendors to ensure all clients' requirements and requests for the events are met. He/she is in charge of the overall operations of the day of events, ensuring the smooth running of the event. The Assistant Director of Conference Serves also oversees daily operations and administration of the department in the absence of the Director.

Key Responsibilities:

  • Build and establish good relationship with clients and event organizers
  • Optimize spending of each event/group and upselling
  • Ensure smooth arrival till departure for each group/event to the guests' satisfaction       
  • Conduct site inspection, selection process and entertainment
  • Prepare group resumes and banquet events orders for the operation team
  • Follow through with accounting to make sure all final billing is correct and to meet with the client for payment.
  • Maintain accurate information in OPERA
  • Coordinate menus with culinary team
  • Interface with Banquet Captain to ensure the client's needs are met
  • Arrange details with vendors and internal departments
  • Coach, guide and lead the junior members in the team
  • Supervise the execution of banquet events to ensure high standard of food, beverage and service
  • Monitor and review the achievement of weekly revenue target and KPI's for the department
  • Accurate reporting of monthly forecast and yearly budget, and catering revenue

Talent Profile:

  • Minimum Diploma in Hospitality
  • Advanced computer knowledge and the ability to adapt to new computer technology
  • Excellent communication and leadership skill
  • Understanding of room space, entertainment options, menus, floral options
  • Keen eye for details, excellent follow-up skill and organized
Full Job Description
Capella Singapore
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