Capella Singapore
  • Singapore, SGP
  • Salary
  • Full Time

Job Overview

The Spa Receptionist is responsible for, but not limited to booking all spa treatments, explaining services to guests, any Point Of Sales sales including retail, checking-in and checking-out all guests in a professional manner. The incumbent will take full responsibility for the tasks that is given to Spa & Fitness facility.

 

Key Responsibilities

  • Ensure that a high standard of service is maintained throughout the Spa.
  • Courteously interact and answer all spa and hotel related questions with guests.
  • Assist various demonstrations and events.
  • Manage all personal training bookings for Hotel guests
  • Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.
  • Print confirmation letters and pull files for the next business day.
  • Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the clients needs are of first importance.
  • Perform opening and closing duties.
  • Prepare gift certificates and make pre-payment arrangements
  • Keep work area clean, tidy and safe at all times.
  • Maintain inventory of supplies for the operations of the spa reception

 Talent Profile

  • Have a thorough knowledge of the spa industry
  • Excellent interpersonal and communication skills
  • Basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications, Telephone and Opera

 

Capella Singapore
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