Job Overview

The Spa Receptionist is responsible for, but not limited to booking all spa treatments, explaining services to guests, any Point Of Sales sales including retail, checking-in and checking-out all guests in a professional manner. The incumbent will take full responsibility for the tasks that is given to Spa & Fitness facility.

Key Responsibilities

• Ensure that a high standard of service is maintained throughout the Spa.
• Courteously interact and answer all spa and hotel related questions with guests.
• Assist various demonstrations and events.
• Manage all personal training bookings for Hotel guests
• Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.
• Print confirmation letters and pull files for the next business day.
• Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the clients needs are of first importance.
• Perform opening and closing duties.
• Prepare gift certificates and make pre-payment arrangements
• Keep work area clean, tidy and safe at all times.
• Maintain inventory of supplies for the operations of the spa reception

 Talent Profile

• Have a thorough knowledge of the spa industry
• Excellent interpersonal and communication skills
• Basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications, Telephone and Opera