Capella Singapore
  • Singapore, SGP
  • Full Time

Position Overview

The Role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. Stationed at The Living Room of the Capella Hotel, the Capella Culturist is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

The Role

  1. Maintain complete knowledge and understanding of Hotel's and Residence layout, appointments, amenities and locations, all service hours of operations
  2. Maintain complete knowledge and understanding of local events, local cultural heritage, attractions, holiday schedules, dining and entertainment venue
  3. Performs concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
  4. Accommodate and expedite all requests in congenial manner
  5. Collect guest preferences for all guests that have not already been collected by reservation and from the pre-arrival calls performed by The Living Room
  6. Serve food and beverages in Living Room
  7. Maintain all equipment at The Living Room to ensure they are in good working order

Talent Profile

  1. Diploma in Hospitality Management
  2. Excellent communication skills
  3. Minimum of 2 years' experience working in a luxury brand hotel
  4. Excellent judgment, attention to detail and ability to handle confidential information
Capella Singapore
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