Capella Singapore
  • Singapore, SGP
  • Salary
  • Full Time

The Reservations Agent handles reservations enquiries and employ sales techniques in order to secure and process reservations for guest accommodations, maximizing hotel room rates and occupancy using effective up selling and suggestive selling methods. Responds to communications from guests, travel agents, and referral networks concerning reservations and to includes group reservations received. Creates and maintains reservation records, prepares letters of confirmation and promptly processes any cancellations and modifications.


Key Responsibilities:

  • Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents.
  • Provide responses while anticipating and recognizing individual guest needs.
  • Pass on requests in a timely and accurate manner to appropriate colleagues
  • Input and access data in computer with accuracy and efficiency
  • Promote hotel marketing programs.
  • Communicate and verify information regarding reservations to the appropriate party.
  • Assign reservations based on guest preferences and availability.
  • Enter all sales booking and group contracts on a timely basis.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
  • Communicate pertinent guest information to designated departments/personnel.
  • Create and maintains reservation records by date of arrivals.
  • Prepare letters of confirmation.
  • Process cancellations and modifications and promptly.
  • Process and monitor advance deposits/prepayment on reservations.


Talent Profile:

  • High school graduate or equivalent, preferably hospitality college graduates.
  • Must have strong customer service skills.
  • Must have strong verbal and written communication skills.
  • Willing to work a flexible schedule including weekends.
  • Understanding of hotel revenue management.
  • Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities.
Capella Singapore
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