Capella Singapore
  • Singapore, SGP
  • Full Time

Job Overview

The Housekeeping Supervisor primary role is to prepare and check the readiness of rooms. He/She leads a team of Team Leaders, and Room Attendants guided by the Zeitgeist and Canon in delivering excellent guest services and product to our guests. Responsible for inspection of room, proper equipment handling, carrying out crash cleaning programs. Assist the Assistant Manager in planning, training and development of staff and assist where necessary to ensure optimum service to guests.

 

Key Responsibilities

  • Supervise the Housekeeping operations including public areas and offices for both hotel and long stay residences.
  • Plan daily work assignments for rooms, long stay residences and public area.
  • Execute and follow up on the periodical work and crash programs for the property.
  • Ensure that assigned staff has reported to work, document any late or absent employees.
  • Maintain performance and grooming standards and of all Housekeeping staff members.
  • Ensure and maintain Job safety guideline for all staffs.
  • Assist with the training all new housekeeping staff members.
  • Ensure communication meetings are conducted. Daily line ups and monthly departmental meetings.
  • Implement effectively all Housekeeping policies and procedures.
  • Perform inspection and ensure the proper storage and sufficient supplies on room attendant cart and pantries.
  • Carry out inspections in rooms, long stay residences and public areas to ensure cleanliness and conditions meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected.
  • Follow through on all cleaning and defect rectification.
  • Prepare VIP arrivals and room set up in accordance with checklist requirements.
  • Assist in the purchase, re-order, maintain and manage housekeeping supplies, inventory and expenses.
  • Monitor and handle guest feedback, complaints and problem resolution to complete guest satisfaction instantly.
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
  • Support departmental targets and objectives.
  • Assist in other areas of housekeeping as assigned.

 

Talent Profile

  • Minimum 2 years experience in janitorial or Housekeeping.
  • Knowledge of proper cleaning techniques, requirements and use of equipment and proper chemical handling.
  • Ability to focus attention on guest needs, remaining calm and courteous.
  • Ability to satisfactory communicate in English with guests, management and co-workers to their understanding.
Capella Singapore
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