Capella Singapore
  • Singapore, SGP
  • Full Time

Position Overview
The Spa Coordinator is responsible for supporting daily operations in the spa. He/she assists guests by providing product and service information and performing data entry to keep the database up to date. He/she prepares treatment rooms and equipment for service delivery and maintains inventory stock based on the organisation's standards and procedures for daily operations and hygiene.

The Role
A. Deliver Service Excellence

  1. Handle correspondences and phone calls
  2. Answer enquiries and address requests

B. Deliver Operation Excellence

  1. Handle all administrative matters to ensure that the spa is run smoothly
  2. Perform data entry for guests details and appointment records
  3. Maintain stock inventory according to operational needs
  4. Prepare treatment areas and for service delivery
  5. Communicate and escalate occurrences that require attention to management

C. Manage Self and Team

  1. Manage spa schedule by organising appointments in a manner where time and profitability are maximised
  2. Assist in various spa operations as required

D. Manage Hygiene and Safety Standards

  1. Keep the spa clean, tidy, and safe at all times
  2. Observe personal sanitation and health practices

Talent Profile:

  1. Possess a good command of written and verbal English
  2. Have good knowledge of the spa industry
  3. Detail oriented
  4. Ability to multi-task, and be efficient and productive in a fast-paced environment
  5. Team player
  6. Excellent communication and customer service skills
  7. Friendly and outgoing personality
  8. Prior experience in a luxury spa or similar field will be advantageous
Capella Singapore
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