Capella Singapore
  • Singapore, SGP
  • Full Time

Position Overview:
To supervise the bellman and bell captain, contract valets' team as well as drivers, ensuring they adhere to all hotel policies, procedures and standards while striving towards total guest satisfaction. Be responsible for hiring, training and development to be hospitable, outgoing and guest-orientation.

The Role
A. Manage Curbside Operations

  1. Checks the daily arrival and departure lists for VIPs or guests with special needs
  2. To be present at Belldesk and curbside, readily assist guests, colleagues and visitors as requested
  3. Ensure collection and delivery of guest luggage and equipment's in an efficient and timely manner
  4. Assist in delivering of luggage from the rooms to Belldesk
  5. Manage the efficiency of the delivery and collection of group luggage
  6. Manage and ensure proper recordings of all delivery and collection of luggage in the movement log sheet
  7. Driving guests to their units/villas with the buggy
  8. Assist with calling for taxis

B. Drive Service and Operational Excellence

  1. Responds to guest requests and queries providing a knowledgeable, efficient and helpful information
  2. Maintain confidentiality of guest information and pertinent hotel data

C. Staff Training and Development

  1. Ensure staff are trained to provide required service quality to all guests and visitors
  2. Ensure a fair staff appraisal and evaluation process
  3. Identify deserving staff for appreciation and progression

Talent Profile

  1. Diploma in Hotel Management or Certificate in F&B or Hotel Accommodations
  2. Minimum of 2 years' experience working in a luxury brand hotel with Supervisory experience
  3. Possess excellent organizational and interpersonal skills. Proven work experience in Belldesk or similar role
  4. Proficiency in English; knowledge of other languages is a plus
  5. Excellent problem-solving and multitasking skill
  6. Leadership skills along with the ability to motivate a team to perform at all times
  7. Willing to work flexible hours, including weekends and public holidays
Capella Singapore
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