Capella Singapore
  • Singapore, SGP
  • Full Time

Position Overview:
The Spa Therapist is responsible for performing massages, and skin and body treatments in accordance with organisational service standards and procedures. He/she possesses knowledge of spa treatments and provides basic consultation and recommendations to customers based on their needs. He/she also ensures the smooth running of daily operations and maintenance of hygiene and safety standards.

The Role
A. Deliver Service Excellence

1. Build relationships with guests during service and interaction

2. Possess complete knowledge and understanding of all services and products offered

3. Actively upsell and promote the spa, treatments, services, products, and programs

B. Deliver Operation Excellence

1. Maintain stock inventory according to operational needs

2. Prepare and maintain work area and equipment for service delivery

C. Manage Hygiene and Safety Standards

1. Observe personal sanitation and health practices

2. Provide guests with information and equipment required for safe delivery of service

D. Perform Spa and Wellness Services

1. Provide basic consultation and recommendation based on customer's needs

2. Deliver spa and wellness therapy services in accordance with organisational service standards and procedures

Talent Profile

1. At least 1 year of experience in a luxury spa or similar field

2. Possess the relevant license and certifications

3. Excellent interpersonal and communication skills

4. Customer-oriented individual, focus on and prioritise guest needs

5. Ability to work well under pressure and perform job functions with minimal supervision

Capella Singapore
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