Position Overview
The Lead Therapist is responsible for performing tailored massages, and skin and body treatments. He/she possesses in-depth knowledge of spa treatments and provides advanced consultation and recommendations to customers based on their skin and body condition.

The Role

A. Deliver Service Excellence

1. Sustain guest relationships over a series of touch points with reference to treatment history

2. Handle complex enquiries and requests

B. Deliver Operation Excellence

1. Manage customer details and appointment records

2. Monitor inventory stock levels

3. Supervise work area preparation and maintenance for service delivery

C. Manage Self and Team

1. Drive collaboration and teamwork amongst team members

2. Monitor team's performance against established performance metrics and targets

3. Facilitate training sessions and on-the-job training for team members

D. Perform Spa and Wellness Services

1. Perform advanced consultation and analysis of skin and body condition to provide recommendations on spa and wellness therapy products and services

2. Deliver tailored spa and wellness therapy services

3. Provide tailored advice on pre-treatment, aftercare, home application and follow-up services

Talent Profile

1. At least 3 years of experience in a luxury spa setting

2. Possess the relevant license and certifications

3. Possess a good command of English

4. Excellent interpersonal and communication skills

5. Ability to build good rapport

6. Calm and courteous