Capella Singapore
  • Singapore, SGP
  • Full Time

Job Overview

The F&B Captain assists the Restaurant Manager in directing and organizing the staff to ensure first class service, food & beverage offerings and marketing to maximize profits and guest satisfaction. Responsible for opening and closing the outlet each day and achieve guest satisfaction at every service opportunity, the incumbent ensures smooth operation of the outlet with compliance to health & safety standards.

 

Key Responsibilities

  • Oversee the daily operations within the department to ensure service standards and process are observed to achieve high levels of guest satisfaction when dining
  • Take order accurately
  • Provide food & beverage service
  • Make recommendations confidently and appropriately
  • Handle complaints and follow up promptly with guests on incidents to complete feedback raised
  • Supervise the daily shift in assigned areas and all functions such as requisitions and proper opening and closing functions are being completed each shift.
  • Communicate effectively, both verbally and in writing, to provide clear direction to the staff
  • Observe performance and encourage improvement where necessary
  • Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
  • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. 

 

Talent Profile

  • NITEC or Higher NITEC or Diploma in relevant fields
  • Singapore Food Hygiene certificate
  • Prior Hotel experience preferred

 

 

Capella Singapore
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